These Terms of Service (“Terms”) govern your access to and use of the website, services, and products offered by IGIVU LLC (“IGIVU,” “we,” “us,” or “our”), including our website at igivu.com, our augmented reality (AR) and virtual reality (VR) content creation services, hardware rental services, event support services, and any related offerings (collectively, the “Services”). By accessing our website, submitting an inquiry, signing a proposal or agreement with us, or otherwise using our Services, you (“you,” “Client,” or “your”) agree to be bound by these Terms.

1. Who We Are

IGIVU LLC is a nationwide XR solutions company. We provide augmented and virtual reality content creation, hardware provisioning and rental, and on-site technical support for corporate events, training programs, brand activations, and related engagements.

2. Acceptance of Terms

By using our website or engaging our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and that entity accepts these Terms. If you do not agree to these Terms, you must not use our website or Services.

3. Description of Services

IGIVU offers the following Services, which may be provided individually or in combination depending on the scope agreed with each Client:

• Custom AR/VR content creation, including WebAR experiences, 3D configurators, training simulations, facility tours, product demonstrations, and full custom VR builds
• Short- and long-term AR/VR hardware rental, including but not limited to Meta Quest, Apple Vision Pro, Pico, Meta Ray-Ban, XReal, and HTC Vive Focus Vision devices
• On-site technical support, device provisioning, and event staffing
• VR-based safety and skills training programs

Specific scope, deliverables, timelines, and pricing for any engagement will be set out in a separate quote, proposal, or signed agreement between IGIVU and the Client. In the event of a conflict between these Terms and a signed project-specific agreement, the signed agreement controls for that engagement, except that the limitation of liability, indemnification, and dispute resolution provisions in these Terms apply to all engagements unless expressly superseded in writing.

4. Client Responsibilities & Warranties

As a condition of engaging IGIVU’s Services, the Client represents and warrants that:

• It owns or has secured all necessary rights, licenses, and permissions for any content, trademarks, logos, or materials it provides to IGIVU for use in a project, and that such materials do not infringe the rights of any third party
• It will provide accurate, complete, and timely information reasonably required for IGIVU to perform the Services, including event details, venue access, and technical requirements
• It is solely responsible for obtaining any venue permissions, permits, insurance certificates, and safety approvals required for an event or activation
• It will ensure that any venue or site where Services are performed provides safe and adequate space, power, and infrastructure for the agreed activation

IGIVU is not responsible for delays, damages, or failures resulting from the Client’s failure to meet these responsibilities, and reserves the right to charge additional fees or adjust timelines where such failures increase the cost or complexity of delivering the Services.

5. Quotes, Proposals & Payment

• Quotes and proposals are valid for the period stated therein and are subject to change based on scope, hardware availability, and timing.
• Payment terms, including deposit requirements and milestone schedules, will be specified in each Client’s signed agreement.
• Invoices not paid by their due date are subject to a late fee of 1.5% per month (or the maximum rate permitted by law, if lower) on the outstanding balance, and IGIVU reserves the right to pause or suspend project work, hardware shipment, or event staffing for any account with overdue payments.
• The Client is responsible for all reasonable costs of collection, including attorneys’ fees, incurred by IGIVU in recovering unpaid amounts.
• Prices are quoted in U.S. dollars unless otherwise specified and do not include applicable taxes, which are the Client’s responsibility unless stated otherwise.

6. Cancellation & Rescheduling

Because IGIVU procures hardware, books staffing, and reserves logistics resources in advance of an event, cancellations and reschedules initiated by the Client may be subject to fees as specified in the applicable signed agreement. In the absence of specific terms in a signed agreement, the following apply by default:

• Cancellations made less than 14 calendar days before the scheduled event date forfeit any deposit paid
• Cancellations made less than 5 calendar days before the scheduled event date are subject to full payment of the agreed project fee
• Rescheduling is subject to IGIVU’s availability and may incur additional fees to cover hardware, staffing, and logistics already committed

7. Equipment Rental Terms

• All hardware provided under a rental engagement remains the property of IGIVU unless otherwise stated in a signed agreement.
• The Client is responsible for the proper care, security, and timely return of rented equipment while it is in the Client’s possession or under the Client’s control, from the time of delivery until IGIVU confirms receipt of the returned equipment.
• The Client is responsible for the full replacement cost (at IGIVU’s then-current replacement pricing) of any equipment that is lost, stolen, or damaged beyond normal wear and tear during the rental period, and for reasonable diagnostic or repair fees for damaged equipment.
• Equipment must be returned in the condition it was received, ordinary wear and tear excepted, by the date specified in the applicable agreement. Late returns may incur additional daily rental fees.
• The Client shall not modify, disassemble, or attempt to repair IGIVU-owned hardware, and shall not use rented equipment for any purpose other than the agreed engagement.

8. Assumption of Risk — AR/VR Hardware Use

The Client acknowledges that the use of AR and VR hardware carries inherent risks, including but not limited to: loss of balance or spatial awareness while wearing a headset, collision with physical objects or other individuals, motion sickness or disorientation, and, in rare cases, seizures in individuals with photosensitive epilepsy. The Client is responsible for:

• Providing adequate physical space, clear of hazards, for any VR activation involving movement
• Communicating relevant safety guidance to event attendees or end users prior to headset use
• Ensuring that participation in VR/AR experiences at its event is voluntary and that attendees are given the opportunity to decline participation

To the fullest extent permitted by law, the Client assumes all risk of injury to its employees, guests, or event attendees arising from the use of AR/VR hardware at a Client event, except to the extent such injury is caused by IGIVU’s gross negligence or willful misconduct in the operation or maintenance of the hardware itself.

9. Intellectual Property

• All content, software, designs, and materials created by IGIVU prior to an engagement (“Pre-Existing IP”), and all underlying tools, frameworks, and reusable components developed by IGIVU in the course of an engagement, remain the sole property of IGIVU.
• Ownership of custom deliverables created specifically for a Client engagement will be addressed in the applicable project agreement. Unless otherwise agreed in writing, the Client receives a non-exclusive, non-transferable license to use the final deliverable for its intended business purpose, and IGIVU retains ownership of all other rights.
• Client-provided content (including logos, footage, and branded materials) remains the property of the Client. By providing such content to IGIVU, the Client grants IGIVU a limited license to use it solely for the purpose of completing the applicable engagement, and to display the completed work in IGIVU’s portfolio and marketing materials unless the Client requests otherwise in writing.
• The IGIVU name, logo, and website content are the property of IGIVU LLC and may not be used, copied, or reproduced without prior written permission.

10. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with an engagement, and to use such information solely for the purpose of performing under the applicable agreement. This obligation survives the completion or termination of an engagement. Client references, case studies, and testimonials are used in IGIVU’s marketing materials only with the Client’s consent, as documented in the applicable agreement.

11. Third-Party Hardware & Software

IGIVU rents and integrates hardware and software manufactured or published by third parties, including Meta, Apple, Pico, and HTC. IGIVU does not manufacture this hardware and is not responsible for defects, performance issues, firmware or software updates, or discontinuation of features by the manufacturer. Any manufacturer warranty is passed through to the Client to the extent permitted by the manufacturer; IGIVU makes no independent warranty regarding third-party hardware or software beyond what is expressly stated in a signed agreement.

12. Disclaimers

Our website and Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. IGIVU does not warrant that our Services will be uninterrupted or error-free, or that any hardware or software will be free of defects, though we will use commercially reasonable efforts to promptly address any issues that arise.

13. Limitation of Liability

To the fullest extent permitted by law, IGIVU’s total cumulative liability arising out of or related to these Terms, any signed agreement, or any Services — whether based in contract, tort, negligence, strict liability, or otherwise — shall not exceed the total amount actually paid by the Client to IGIVU for the specific engagement giving rise to the claim in the twelve (12) months preceding the claim.

In no event shall IGIVU be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, even if IGIVU has been advised of the possibility of such damages. Any claim arising out of these Terms or the Services must be brought within one (1) year of the date the claim first arose, or it is permanently barred.

14. Indemnification

The Client agrees to indemnify, defend, and hold harmless IGIVU, its officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) the Client’s breach of these Terms or a signed agreement; (b) content or materials provided by the Client, including any claim that such content infringes a third party’s intellectual property rights; (c) injury to any person or damage to any property occurring at a Client event, except to the extent caused by IGIVU’s gross negligence or willful misconduct; or (d) the Client’s misuse of any hardware or deliverable provided by IGIVU.

15. Insurance

For on-site events and activations, the Client is responsible for maintaining commercial general liability insurance in an amount reasonably sufficient to cover the scope of the event, and for providing certificates of insurance and any venue-required documentation in a timely manner. IGIVU will provide reasonable documentation of its own insurance coverage upon request, subject to the terms and limits of its policy.

16. Force Majeure

IGIVU shall not be liable for any delay or failure to perform its obligations resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic or public health emergency, labor disputes, supply chain disruptions or hardware shortages, transportation delays, government action, internet or utility outages, or venue cancellations. In such events, IGIVU will make commercially reasonable efforts to notify the Client and to reschedule or adjust the engagement as practicable.

17. Non-Solicitation

During the term of an engagement and for twelve (12) months following its completion, the Client agrees not to directly solicit, hire, or engage any IGIVU employee or contractor who was involved in delivering the Services, without IGIVU’s prior written consent.

18. Termination

Either party may terminate an engagement in accordance with the terms specified in the applicable signed agreement. IGIVU reserves the right to suspend or terminate access to our website or Services, without refund, for any user or Client who violates these Terms, fails to make timely payment, or engages in conduct IGIVU reasonably determines to be abusive, fraudulent, or harmful to IGIVU or its personnel. Provisions relating to intellectual property, confidentiality, payment obligations for work already performed, cancellation fees, limitation of liability, indemnification, and non-solicitation survive termination of any engagement.

19. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles. The parties agree to first attempt to resolve any dispute through good-faith negotiation. If a dispute cannot be resolved informally within thirty (30) days, it shall be subject to the exclusive jurisdiction of the state and federal courts located in Texas, and each party consents to personal jurisdiction and venue in those courts.

Depending on IGIVU’s preference and applicable state law, this section may instead be drafted to require binding arbitration and/or a class action waiver in place of court litigation. That approach can reduce litigation costs and prevent class claims, but enforceability varies significantly by jurisdiction and by whether the counterparty is a consumer or a business — this should be finalized with legal counsel rather than adopted from a template.

20. General Provisions

• Entire Agreement: These Terms, together with any signed project agreement, constitute the entire agreement between the parties regarding the Services and supersede any prior agreements or understandings.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
• No Waiver: IGIVU’s failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other.
• Assignment: IGIVU may assign these Terms or any agreement, in whole or in part, including in connection with a merger, acquisition, or sale of assets. The Client may not assign these Terms without IGIVU’s prior written consent.
• No Third-Party Beneficiaries: These Terms do not create any rights enforceable by any person or entity that is not a party to the applicable agreement.

21. Changes to These Terms

IGIVU reserves the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. For material changes, we will make reasonable efforts to notify affected clients. Your continued use of our website or Services following the posting of changes constitutes acceptance of the updated Terms.

22. Contact Information

If you have questions about these Terms, please contact us:

IGIVU LLC

General Inquiries: [email protected]